FAQ – Harper + Scott Shop

Shipping

How long will it take for my order to reach me? How long will it take for my order to reach me?

Keep an eye out for your order which generally takes 5-7 business days after you receive your shipping confirmation email.

Most orders take 1-2 business days to process before shipping.

How can I track my order? How can I track my order?

When your order is fulfilled and shipped, you will receive an email confirmation with tracking information. If you do not receive a shipping confirmation in 1-2 business days after placing your order, please reach out to our customer support team.

What forms of payment do you accept? What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, and ShopPay.

Payment

What forms of payment do you accept? What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, and ShopPay.

Refunds, Returns + Exchanges

My order arrived damaged. How can I receive a refund or replacement? My order arrived damaged. How can I receive a refund or replacement?

Please reach out to our customer support team at hello@harperandscott.com for assistance. Please be sure to share pictures of the damaged items and packaging for the claims process. For more information about damages, please view our Returns Policy.

How can I change or cancel my order? How can I change or cancel my order?

Once an order is placed, we are unable to change or cancel your order. If you do not wish to keep your order, you will need to process a return within 30 days of receipt, following the return instructions found on our Returns Policy.

An item from my order is missing/incorrect. How can I get my correct order? An item from my order is missing/incorrect. How can I get my correct order?

Please reach out to our customer support team at hello@harperandscott.com for assistance. For more information about missing items, please view our Returns Policy.

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